After You Buy
Returns & Exchanges
We want you to be happy with every AETHEL purchase.
This page is published as a placeholder for owner review. The final policy terms — including any specific timeframes, fees or conditions — must be approved before they take effect. Please do not treat the wording below as final.
Return Window
The return window will be clearly stated here once finalised. Until then, please contact us promptly if you wish to return an item and we will guide you through the process.
Condition
Returned items must be unused, in their original condition and packaging, with all tags attached, unless the item was received damaged or incorrect.
How to Start a Return
Visit your account dashboard, select the order and choose to return, or contact our customer care team with your order number.
Refunds
Approved refunds are issued to the original payment method. Refund timing depends on your payment provider and will be confirmed when your return is processed.
Warranty
Warranty coverage varies by product category and will be detailed here once confirmed. If you believe an item has a manufacturing defect, please contact us.
The exact return period, conditions and any fees are pending owner approval and will be published here before they take effect.